Data Grid Demo
White Paper: CRM Enterprisewizard – Grid Computing
INTRODUCTION
It is widely acknowledged that SaaS solutions for CRM and other areas the Business Process Automation has the potential to revolutionize not only the software industry, but industry as a whole, because they allow small and medium-sized businesses to deploy enterprise-class software infrastructure at the initial cost is minimal and thus compete more effectively with the Fortune 500.
However, while the SaaS model lowers the barrier to entry, it creates a number of new challenges and costs that affect clients and VAR's. This paper discusses these issues and describes technologies that allow them to be reduced or eliminated.
SaaS CHALLENGES
SaaS products face unique challenges in the field upgrades, scalability, security, reliability, installation / configuration and backup, but prior to review, can recapitulate briefly why these issues are less important for software Traditional used for individual customers from behind their firewall.
Updates – The system is upgraded to time most convenient for a single client.
Scalability – Traditional Software serves a unique clientele and just need one server powerful enough to meet the needs of this society.
Reliability – Hot swap redundant traditional or clustering technology adequately meet the needs of a unique and there are significant portions of each week or each day when the system can be out of service for maintenance of hardware and OS / upgrades.
Security – Administrators of a customer simply full access to the entire system.
Installation and Setup – the setup time of several days are very acceptable, in fact, the actual installation time may take weeks, when the system is provisioned by special order hardware.
Backup – When there is only one client on a system, there is no problem with simply restoring the whole system from a backup database.
As detailed below, the situation is more delicate when the CRM is proposed as a service SaaS.
The scalability of the failure of the old ASP model has shown that a system offering service is economically viable only if multiple clients can be centrally managed and hosted.
This requires hardware and hosting infrastructure that can dynamically allocate additional computing resources that customers increases. However, there is no point in allocating additional machines without aware grid software that scales multiple servers without bottlenecks such as application / database lock.
In short, offering a SaaS SaaS requires both software and compatible physical infrastructure.
Reliability
As many customers are served by a SaaS application management centralized system will be accessible by users on different international time zones and should be available 24 / 7, but the hardware failures are inevitable. This requires a software infrastructure that can dynamically and automatically switch between the physical machine without losing customer data or interrupt service for more than a few minutes.
Updates
Software upgrades are managed by the supplier software and apply to all customers on this server. During the upgrade, which may last for several hours, the server is either totally disconnected or unavailable or write operations This can pose a serious problem if it occurs during a busy period for the client and some clients have calendar based on the peak periods that include weekends. SaaS infrastructure must be flexible enough to plan for upgrades different customers at different times.
Security
The need to accommodate several clients on the same server increases security issues that are common to web applications. Not only the application must be secure against the traditional pirates, it must be the isolation of data between clients on the same server, sharing the same processor, memory and database data. This requirement also excludes the client transactions that depend on direct database / OS access.
Setup and configuration
The main selling point of SaaS is the low cost of entry, placing it in the application of a new customer must be rapid and highly automated.
Backup
Some customers will inevitably make mistakes and erase or damage critical data, requiring that their system be reverted to a previous backup.
This should be achievable without returning All data from other customers who reside in the same database. Backups can not simply rely on technology to backup database but must safeguard each client separately. In addition, systems must continue to be available when creating these backups and restoring a backup does not affect other customers.
ENTERPRISEWIZARD CRM
This section details how the combination EnterpriseWizard CRM with 3Tera Grid infrastructure addresses each of the challenges described above.
Scalability
Scalability depends on the execution of multiple processes in parallel, namely pipelining.
CRM EnterpriseWizard scales across multiple servers on the grid and automatically assigns the transaction data in Java to distribute the load evenly over the CPU to maximize use of resources and ensure that service levels are maintained.
The result is that the system base can handle more than 60,000 records per hour and the performance of more than 80% for each doubling of the number or processors – a level of scalability can easily handle the demands of the largest companies in the world.
Reliability
A grid-computing environment provides complete redundancy, so if one physical machine dies, the instance of the operating system is started automatically on the other and full service is restored within minutes. The data is copied across multiple physical servers, so that no information is lost, even in case of catastrophic failure of one or two machines.
If a server dies, the queue manager automatically routes re-duties to the remaining servers. Additional machines may be added to the grid and activated without affecting the current process, if the material may be replaced, repaired and upgraded without downtime.
Security
E-CRM based Grid on the billions of dollars of investment by companies such as IBM and Sun J2EE
enterprise systems independently and were certified free of security holes.
Virtual Dedicated Servers, with full redundancy can be provisioned in space 30 minutes for customers who want database directly or SSH / SFTP access to their system, all without having to provide physical hardware additional.
Updates
The availability of dedicated virtual servers enables customers to plan upgrades at the most convenient for them, rather than the timing based on CRM vendor.
Installation and Configuration
New instances of CRM applications EnterpriseWizard can be provisioned in minutes and online custom.
Backup
The backup facility allows automatic backups of application instances to be held at any time and not only the system remain online and fully operational during backups, but the backup time for each instance May be individually programmed.
Adaptive Technology
The biggest factor driving adoption of SaaS is the speed of deployment, but the deployment is not value unless the product meets the customer's specific requirements.
EnterpriseWizard CRM offers a robust out-of-box functionality unlike other systems, it is built on a 100% core technology called Adaptive SaaSWizard which significantly reduces the time it takes to meet specific customer needs. The modules available for SaaSWizard functionality extensions are summarized below.
>> Core Features:
Alerts and escalation
Attached Files
Logs and Activity Reports
Audit Trail and History
Automatic Hotlinks
Auto Login
Automatic reports
Asset Discovery and WMI Support
Business Rules Engine
Business Rules Wizard
Dashboards
Database Search / Sort
Email Hotlinks
Full Text Search
Video Cards
Workflow Graph
HTML Editor
Instant Messaging
Incoming E-mail Integration
Interactive FAQ
Interactive Reports
>> Customization and API:
Custom Tables
Custom tables Relationships
Custom Interface
Custom Look and Feel
Custom Data Views
Custom Data Fields
Custom Choice Tables
Custom Graphic Images
Custom Fonts
Database Schema
Drag & Drop Customization
Field types
Import / Export
Multiple Custom Brandings
Multi-tab Input Forms
On-line Customization
REST API
Scripting API
Web Services API
>> Authorization and Access Control:
Integrated Chat
Issue Tracking and Management Field Level Permissions
Support Multi-language Integration LDAP
Outgoing E-mail Password System Integration
Saved Searches Record Level Permissions
Auto Save User Groups
Single Sign On Interface Web users
Standard Solutions Web interface for staff
Ticket Links
Trend Graphs and Reports
SUMMARY
The combination of a grid infrastructure and CRM software suite architected to exploit its
capabilities gives customers the benefits of a service SaaS coupled with the advantages of
on installing security software, database directly access and calendar updates level. The
result is a system of enterprise-class CRM and infrastructure to a level of commodity prices.
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Complete product information and demos and free downloads CRM software trial, are available http://www.enterprisewizard.com.
The white papers on software to manage customer relations are available http://www.enterprisewizard.com/white.htm.
Please read our case studies http://www.enterprisewizard.com/success.htm reading about the success of our customers with software for managing customer relationship.
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ABOUT ENTERPISEWIZARD INC.:
With headquarters in Silicon Valley and resellers worldwide, EnterpriseWizard, Inc. the leading provider of powerful, affordable and easily deployed 100% web-based business process automation (BPA) solutions for organizations of all sizes.
Our company has attracted customers from industries with very different needs, ranging from startups Fortune 500 companies such as Chevron, Merrill Lynch, and NEC since we were founded in 1991.
Based on its award-winning predecessor SupportWizard, EnterpriseWizard CRM is a top-rated, out-of-the-box J2EE solution for issue tracking, helpdesk, customer support, sales, email and automation marketing. Organizations can afford to get started quickly with its default templates, and easily enhance and extend the application Through an intuitive browser-based interface. Clients have adapted the system for Sarbanes-Oxley and government regulation, projects and time management, change management, and other specialized applications.
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